Privacy Policy

Privacy Policy - Video & Vibe
 Last updated: November 1, 2025

1. IDENTITY AND CONTACTS

Video & Vibe ("we", "our"), with the website videovibe.pt , is responsible for processing your personal data.

Data Protection Officer:

  • Email: privacy@videovibe.pt

  • Address: Rua Miguel Torga 130, Póvoa de Santa Iria, 2625-623 Póvoa de Santa Iria, Portugal

2. PERSONAL DATA WE COLLECT

Customer Data:

  • Order information: name, delivery address, email, phone number

  • Purchase history and preferences

  • Communication details (when you contact our support)

Technical Data:

  • Browsing data (IP address, device type, location)

  • Cookie information (see section 7)

Payment Details:

  • Processed exclusively by Shopify Payments - we never store credit card information.

3. PURPOSES AND LEGAL BASIS OF PROCESSING

Purpose Legal Basis
Order processing and deliveries Contract execution
Service communications (order status) Contract execution
Customer support and troubleshooting Legitimate interest
Direct marketing and newsletters Explicit consent
Analysis and improvement of our services Legitimate interest

4. DATA SHARING

Subcontractors:

  • Shopify Inc. - e-commerce platform

  • Logistics providers - transportation companies for parcel delivery.

  • Data analysis - Google Analytics (anonymized data)

We do not sell or share your data with third parties for marketing purposes.

5. INTERNATIONAL TRANSFERS

Your data may be processed outside the EU/EEA through Shopify, which uses Standard Contractual Clauses approved by the European Commission.

6. DATA RETENTION

Data Type Storage Period
Account details As long as the account is active + 3 years
Order details 10 years (legal tax obligation)
Marketing data Until consent is revoked.
Supporting recordings 2 years

7. COOKIES AND SIMILAR TECHNOLOGIES

Essential Cookies:

  • Essential for the store to operate.

  • They do not require consent.

Analytical Cookies:

  • Google Analytics (anonymized)

  • They require consent.

Marketing Cookies:

  • Only with explicit consent.

You can manage your cookie preferences at any time through our cookie banner.

8. Your Rights (GDPR)

You are entitled to:

  • ✅ Access - find out what data we have about you

  • ✅ Correction - correcting inaccurate data

  • ✅ Elimination - being "forgotten" in certain circumstances

  • ✅ Limitation - restricting treatment in certain cases

  • ✅ Opposition - opposing marketing and profiling

  • ✅ Portability - receive your data in a structured format

To exercise your rights: privacy@videovibe.pt

Response time: maximum 30 days

9. SECURITY

We have implemented appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular audits.

10. CHANGES TO THIS POLICY

This policy may be updated. We will notify you of significant changes via email or a banner on our website.

11. CONTACT AND COMPLAINTS

Contact us: privacy@videovibe.pt

Control Authority:
National Data Protection Commission (CNPD)
Rua de São Bento, 148, 3º, 1200-821 Lisboa
+351 213 928 400
geral@cnpd.pt