Refund and Exchange Policy

Refund and Exchange Policy - Video & Vibe

Last updated: November 1, 2025!

RIGHT OF WITHDRAWAL

According to Portuguese law, you have the right to cancel your purchase within 14 days without needing to provide a reason.

  • Deadline: 14 days from the date of receipt of the product.

  • Process: Contact us via contato@videovibe.pt to begin the process.

RETURN CONDITIONS

Products eligible for a refund:

  • In original condition (no signs of use).

  • In the original, undamaged packaging.

  • Includes all accessories and manuals.

  • With original labels and seals.

Products NOT eligible:

  • Customized or made-to-order products.

  • Products damaged due to improper use.

  • Products without original packaging.

  • Personal hygiene products (opened).

RETURN PROCESS

Step 1 - Notification:

  • Please contact us at contato@videovibe.pt within 14 days.

  • Please provide the order number and reason for the return.

Step 2 - Instructions:

  • We will send you return instructions and the shipping address.

  • Return shipping costs are the customer's responsibility.

Step 3 - Refund:

  • Processed within 14 days of receiving and verifying the product.

  • Method: Same as original payment method.

REFUNDS

Amount refunded:

  • Total product price.

  • Delivery fee: Only on the first delivery (return shipping is non-refundable).

Refund timeline:

  • Credit/debit card: 5-10 business days.

  • Bank transfer: 3-5 business days.

EXCHANGES

Defective products:

  • Please contact us at contato@videovibe.br within 30 days of receiving your order.

  • We will send a replacement product after verifying the defect.

  • We will cover the shipping costs for the exchange.

Exchange for size/color:

  • Available for products in their original condition.

  • Subject to stock availability.

  • Shipping costs are the responsibility of the customer.

CONTACTS

Customer Support:

  • Email: contato@videovibe.pt

  • Telephone: +351 933 887 685

  • Hours: Monday to Friday, 9:00 AM - 6:00 PM

Return Address:
Video & Vibe
R. Miguel Torga 130
Póvoa de Santa Iria
2625-623 Póvoa de Santa Iria, Portugal

IMPORTANT PROVISIONS

  • Products damaged during shipping should be refused upon delivery.

  • Take a picture of the damaged packaging and contact us immediately.

  • We reserve the right to refuse returns that do not meet the conditions.

  • This policy does not affect your legal rights as a consumer.